At twelve:30 when he didn’t get in touch with I termed him. He explained that he experienced sent an email and was ready to an email back again. It can be three:15. I’ve identified as and not one person will solution the cellular phone. Plus my carpet has not been set up. I termed and spoke with Megan she was incredibly nice. She scheduled me for Tuesday Oct 10th. At six:13am bought a call stating an installer for Empire would arrive at my property. At nine:00 not a soul experienced arrived so I commenced contacting. Initial get in touch with – anyone will call you again. Next call – (45 mins later on) a person will call you back. Third connect with, I received exactly the same response. Then at ten:45 the installer identified as and stated they we not coming. He questioned if they may reschedule for up coming Monday. I reported no and hung up. Services is terrible, disconnected, and unreliable. I am currently hunting for someone to install carpet in my household.
I've had absolutely nothing but 1 difficulty following the upcoming With all the installation of my flooring and blinds. I originally picked out PVP flooring only to possess installers appear out rip up all my carpet and find a crack in my foundation therein creating nothing at all but carpet doable. I had been remaining with a whole wreck of a dwelling and when I referred to as Empire to view what was my following phase I was explained to that a supervisor would return my call and work out what was next. I never received a call from any one at Empire. I termed back in tears and nevertheless wouldn’t be put through to any one in charge i.e. Administration or corporate! I lastly cancelled every thing only to discover an e-mail sent to me from Krystle Munoz extending me a special give to rectify the problem. I was explained to I might have my flooring changed at $three,756.54. All communication was via electronic mail no one at any time reached out and called me. I identified as Ms. MUNOZ but acquired voice mail information stating that she was out on the Place of work. I then fulfilled with my salesman once again Okey who had my carpet installed on Saturday. My initial estimate to the flooring and blinds I preferred was $6,700. Once the debacle and so on he priced it yet again and arrived up with $6,200.00 And that i stated I was quoted $3,756.54 by Ms. Munoz for my flooring and my blinds really are a individual order of $one,400.00 which I’ve by now placed a $five hundred deposit on. I was advised that my present from Ms. Munoz could well be honored instead of a problem. Ha what a joke that’s turn out to be. I’ve referred to as numerous situations only to under no circumstances attain anybody in demand or eager and capable of enable. I referred to as today to find out why my blinds have been cancelled, I gained an e-mail yesterday stating which i had cancelled my blind installation appointment which I under no circumstances did. I called Empire to pay for my account in complete to the prices I had been promised. For my flooring $3,756.
I contacted the supervisor, Stephanie with my worries. She said that Emire would swap the padding but I would have to purchase installation which might be above $400.00. I currently had top quality padding And that i wouldn’t must endure supplemental cost In the event your gross sales rep took enough time to elucidate.
Very little solved just instructed in essemce “someone ought to be there before 6 pm –following ready all day long.
We all know skipped appointments might be frustrating, and we’d like to handle your worries ASAP. Sadly, we’re not able to Identify your account. Remember to e-mail us at customersupport@ empire-today.com with the two your account and speak to data. We stay up for Listening to from you!
Plainly sounded suspicious to me so I identified as customer support to inform them and Joel, who I spoke with was completely unhelpful. He informed me that they experienced no conversation concerning a change in installation day within the installer (duh, that’s why I used to be calling). Once i knowledgeable him that this was 2 installs on two distinct days check here that were both of those messed up and unsuccessful, all I received was an apology. There was no initiative to help make something ideal and After i requested to obtain some type of discount I was informed that he couldn’t do this. Thanks Empire….
The installers broke a caste-iron radiator. They compensated to own it repaired so it would prevent leaking not to switch the broken valve.
In which do I start, on the very first lavatory the doorway doesn’t near, grout not mounted above all the less than cement so the thing is black regions, every time they ended up Placing the door on they chipped the tiles on each side and stuffed it with grout, applied chalking to seal the baseboard tiles and sloppy get the job done at that, toilet installed not evenly (you may see that through the tank deal with).
!! My home were packed up As well as in a shambles for 3 weeks and tbeyt have booked me out of their agenda until Thursday ….. and MY CARPET IS IN!!! They may be taking good care of “put in nect day custometd In excess of ME!!!! I are actually wanting to get my carpey mounted tomorrow…its a joke to them…now they’re booked reliable til Thursfay….why can’t they son out an outdoor group and have it Finished!!!!
I are already looking to cancel my deal simply because In case the income is this undesirable I can only think about the assistance piece. My deal states I must signal and mail the cancellation in electronically, within just three times, but no person will inform me where by to send out it. They only preserve here stating “oh you're going to get a phone”. Avoid THIS Organization!!!!
Sir, I desired to create today with regard to probably the most depressing expertise Now we have had with your company. Once i initial contacted empire, I had been getting some quotations. If the revenue advisor arrived to my house on the desired working day, he was only normal. He did not describe to me about hardwood flooring on stairs and risers. When my spouse spoke with him a few days later on to obtain the credit score application with Wells Fargo we wished to incorporate a living room with hardwood, considering the fact that his price to the stairs was pretty acceptable.
We’re disappointed to listen to that your repair service wasn't finished as scheduled. We recognize your stress, and we’ll be in contact with you Soon to debate a doable resolution.
I’m unsure exactly where to begin with how let down I am with Empire Today’s deficiency of reaction on my installation.
12/8/2017 3:50pm till four:32pm Common Manager ticket # one-2925075011 a client again no this isn't fantastic as I will not be obtainable. My time line for availability is previous. I explained to her to examine each of the phone calls I have carried out since the 3th of November. I would like my money back. I'll retain the services of somebody else to do my flooring in January or February when I am readily available once more. This particular person will get again on and claims she identified as Philly and canceled my contract I informed her I didn't tell her to do this I need my a reimbursement so she receives a take care of on line who I have spoken to ahead of, he said he doesn’t know why the ticket was shut for the refund and not one person called me to discuss the issues.